Alhena AI - Hallucination-free AI agents that turn CX into revenue

What Is Alhena AI

Running an eCommerce brand means you're constantly juggling two competing priorities: delivering exceptional customer experiences while keeping support costs from spiraling out of control. If you've ever watched your客服团队 drown in repetitive questions about order tracking, returns, and sizing—while simultaneously trying to maintain the personalized touch that builds brand loyalty—you know exactly how exhausting this balance can be.

Traditional chatbots and automated support tools often make things worse rather than better. They rely on rigid keyword matching that falls apart the moment a customer asks a slightly different question. They can't handle multi-part queries or understand context, leaving customers frustrated and forcing them to repeat themselves. And worse, they often provide inaccurate information that damages trust and creates more work for your team.

This is exactly the problem Alhena AI was built to solve.

Alhena AI (formerly Gleen AI) is an enterprise-grade, hallucination-free AI customer service and shopping assistant platform that transforms how brands interact with their customers. Rather than just deflecting support tickets, Alhena turns every customer conversation into an opportunity to drive revenue—solving problems, recommending products, and guiding purchases through natural dialogue.

What sets Alhena apart is its intelligent agent architecture. The platform uses NLP that understands intent, sentiment, and context—not just keywords. It can handle complex, multi-part conversations the way a human agent would, and it actually executes actions like processing refunds, checking order status, and scheduling appointments. With multi-agent support, you can deploy specialized assistants like AI Stylists, Fit Advisors, and Shopping Concierges that work together seamlessly.

The results speak for themselves. Alhena powers customer experiences for world-class brands including Victoria Beckham, Tatcha (Unilever Prestige), SKF, Crocus, Puffy, and Manawa. These brands consistently achieve CSAT scores at human agent levels, with deflection rates as high as 86% and measurable revenue improvements.

Here's what makes Alhena different from anything else on the market:

• Hallucination-Free Guarantee: Every response is grounded in your verified brand data—no made-up information, no fabrications, fully auditable
• 48-Hour Deployment: From first call to production workflow in under two days, not months
• Revenue-Oriented Architecture: Built to convert conversations into revenue, not just handle support tickets
• Omnichannel Support: Web chat, email, social media, and voice AI—all from one unified platform

:::card{type="summary" title="TL;DR"}

• Hallucination-Free AI: Industry-first guarantee that responses are always grounded in your verified brand data
• 48-Hour Deployment: Fastest implementation in the enterprise AI space—live in under 2 days
• Multi-Agent Architecture: Specialized AI agents (Stylist, Fit Advisor, Shopping Assistant) that work together
• Omnichannel Presence: Web, Email, Instagram, WhatsApp, and Voice AI from one unified platform :::

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Core Features of Alhena AI

The real power of Alhena AI lies in its comprehensive suite of features designed to handle every aspect of customer interaction—from solving support issues to closing sales. Here's how each capability delivers tangible value for your business.

AI Support Concierge

Think of this as your 24/7 superstar support agent. The AI Support Concierge automatically resolves over 80% of customer inquiries, providing instant, brand-consistent answers without human intervention. Unlike traditional bots that can only answer FAQs, this agent executes real actions—processing refunds, checking shipment status, scheduling appointments, and handling complex troubleshooting.

What you can use it for: Automating returns and exchanges, tracking orders in real-time, answering detailed product questions, handling billing inquiries. Brands like Crocus have achieved an 86% deflection rate, meaning their AI resolved nearly 9 out of 10 support queries without human help.

AI Shopping Assistant

This is your most knowledgeable salesperson, available around the clock. The Shopping Assistant acts as a conversational companion from product discovery through checkout, deeply integrated with your order management system, product catalog, and knowledge base.

What you can use it for: Personalized product recommendations, sizing guidance, style matching, cross-selling and upselling through natural conversation. Tatcha deployed this feature to achieve 3x conversion rates and a 38% increase in average order value.

Conversational Search

Traditional filtering systems force customers to navigate complex dropdowns and checkboxes. Conversational Search lets users simply ask for what they want in their own words—"find me a red silk dress under $500 for a summer wedding"—and immediately get relevant results.

What you can use it for: Helping customers find products using natural language, bypassing rigid filter interfaces, increasing product discoverability and time-on-site.

AI Agent Assist

Not ready to fully automate? AI Agent Assist works alongside your human team, providing real-time suggestions and relevant context to agents during live conversations. This dramatically reduces handle times and ensures consistent quality across your team.

What you can use it for: Empowering support agents with instant answers, reducing training time for new hires, maintaining brand voice consistency.

Voice AI

Extend your AI capabilities to phone support. Voice AI handles 80% of inbound calls automatically, providing the same accurate, brand-consistent responses your customers get on chat—without wait times or human limitations.

What you can use it for: Automating phone support, handling after-hours inquiries, scaling customer service without adding headcount.

Social Commerce

Meet customers where they already are. Alhena integrates with Instagram, WhatsApp, and other social platforms, enabling customers to discover, ask questions, and complete purchases without ever leaving the app.

What you can use it for: Converting social media followers into buyers, handling DM inquiries at scale, building cohesive cross-channel experiences.

Review Management

Transform customer reviews into a revenue engine. Integrated with Trustpilot and Yotpo, Alhena helps you monitor, respond to, and leverage reviews strategically.

What you can use it for: Proactive review solicitation, review response automation, identifying product feedback trends.

Analytics & Control Center

Data without insight is just noise. The Analytics suite provides two powerful views: Performance Analytics reveals patterns, gaps, and optimization opportunities in your customer service operations, while Revenue Analytics traces every dollar of revenue back to the conversation that drove it.

What you can use it for: Identifying high-value conversations, optimizing AI responses, proving ROI to stakeholders.

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• Hallucination-Free Guarantee: Every response is verified against your brand data—complete accuracy and auditability
• Action Execution: Actually performs tasks (refunds, appointments, order modifications) not just answers questions
• Omnichannel Coverage: Web, Email, Voice, Instagram, WhatsApp—unified experience across all touchpoints
• Enterprise-Grade Security: SOC 2 Type II, GDPR, PCI-DSS, ISO 27001, HIPAA compliant ::: :::card{type="disadvantages"}
• Initial Setup Required: Requires configuration of data sources (product catalog, knowledge base, policies) to get started
• Best Results with Quality Data: Like any AI, performance improves with well-organized brand content and clear policies ::: ::::

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Who Is Using Alhena AI

Alhena AI serves a diverse range of industries, from luxury fashion to industrial manufacturing. Here's how different types of brands are putting the platform to work—and the results they're achieving.

Luxury Fashion: Personalized Digital Clienteling

Victoria Beckham needed to replicate the in-store personal shopping experience online. They deployed Alhena's AI Stylist and Fit Assistant agents to provide the same level of personalized guidance their boutique clients receive.

The result: 20% increase in average order value and 10% revenue growth—proving that digital can deliver luxury-level personalization at scale.

High-End Beauty: Education-Driven Sales

Tatcha (part of Unilever Prestige) faced the challenge of delivering the brand's signature "ritual" experience—the detailed, educational product demonstrations that build loyalty—while maintaining strict compliance standards.

The solution: Adaptive Quizzing to educate customers about their skin, combined with Agentic Checkout and brand policy guardrails. The AI guides customers through personalized recommendations while ensuring every interaction meets regulatory requirements.

The result: 3x conversion rate improvement, 38% higher AOV, 11.4% of site revenue attributed to the AI assistant, 82% deflection rate, and 81% CSAT.

Travel & Hospitality: 24/7 Booking Support

Crocus (luxury travel operator) needed to handle massive volumes of repeat inquiries about destinations, packages, and availability—taking their support team away from complex booking assistance.

The result: 86% deflection rate, 84% CSAT, and only 3.7% ticket reopen rate. Manawa (travel brand) saw response times drop from 40 minutes to just 1 minute, 43% reduction in support workload, and CSAT climb from 80% to 85-86%.

eCommerce: Support Cost Control

Puffy (direct-to-consumer mattress brand) was struggling with rising support costs as they scaled. They needed to handle more inquiries without adding headcount.

The result: 63% of consumer inquiries fully resolved by AI, while maintaining 90% CSAT—proof that automation doesn't have to mean worse experiences.

Industrial B2B: Enterprise Knowledge Management

SKF (industrial bearings and seals manufacturer) needed to make their extensive technical documentation accessible to customers and internal teams.

The result: 61% issue resolution rate, with 100% of KPIs improved across the board.

:::card{type="tip" title="💡 Choosing the Right Features for Your Industry"} Fashion & Beauty brands: Prioritize AI Shopping Assistant + Conversational Search + AI Stylist for product discovery and recommendations.

Travel & Hospitality: Focus on AI Support Concierge + Voice AI for booking inquiries and local information.

eCommerce & DTC: Start with AI Support Concierge for cost control, then add Shopping Assistant for revenue optimization.

Luxury & High-Ticket: Deploy multi-agent architecture (Stylist + Fit Advisor + Concierge) for premium personalized experiences. :::

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Alhena AI Pricing

Alhena AI offers three pricing tiers designed to match your business stage and scale. All plans include the core hallucination-free AI engine and fundamental integrations.

Plan Comparison

| Feature | Free | Pro | Enterprise | |---------|------|-----|-------------| | Monthly Price | $0 | $199/month (billed annually) | Custom pricing | | Conversations | 25/month | Up to 50,000/month | 50,000+ | | Product Index | 500 URLs/SKUs | Unlimited | Unlimited | | AI Profiles | 1 | 5 | Unlimited | | Analytics | ❌ | Advanced | Custom dashboards | | Training | Manual | Auto weekly | Auto daily | | Review Management | ❌ | ✅ (Trustpilot, Yotpo) | ✅ | | Social Integrations | ❌ | ✅ (IG, FB, WA) | ✅ | | API Agents | ❌ | ❌ | ✅ | | Support | Community | Priority | Dedicated CSM | | Onboarding | Self-serve | Guided | Dedicated | | Overage Cost | N/A | $1.2/conversation | Custom |

Understanding the Costs

The $1.2 per conversation overage applies when you exceed your plan's included volume. For most growing brands, the Pro plan provides the ideal balance of features and capacity.

Which Plan Is Right for You?

• Free: Perfect for testing the platform with limited traffic or evaluating AI for small projects
• Pro (Most Popular): Ideal for growth-stage eCommerce brands that need automation at scale—includes the advanced features that drive revenue
• Enterprise: For large organizations needing unlimited volume, dedicated support, custom integrations, and SLA guarantees

:::card{type="tip" title="💡 Getting Started"} For growing eCommerce brands: Start with Pro at $199/month—you get 50,000 conversations, advanced analytics, and the features that actually drive revenue. Most brands see ROI within the first month through reduced support costs and increased conversion.

For enterprise organizations: Contact sales for custom pricing that includes dedicated customer success management, daily training cycles, API access, and custom integrations with your existing tech stack. :::

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Frequently Asked Questions

:::card{type="faq" title="How is Alhena different from Zendesk or Gorgias built-in bots?"} Most customer service bots rely on rigid decision trees or simple FAQ matching. They can't handle nuanced questions or execute actions. Alhena is an intelligent agent that truly understands multi-part queries, reasons through context, and executes tasks like processing refunds, checking order status, or modifying appointments—just like a human agent would. It's not just a deflection tool; it's a complete customer service team member. :::

:::card{type="faq" title="Will the AI hallucinate or provide inaccurate information?"} No. Alhena is built on an industry-first hallucination-free guarantee. The AI only responds using your company's verified data sources—your product catalog, approved knowledge base, historical conversations, and brand policies. Every response is fully auditable, and the platform includes intelligent detection tools to flag any potential issues before they reach customers. :::

:::card{type="faq" title="Do I need to continuously train the AI?"} No ongoing training required. Unlike traditional chatbots that need constant script updates, Alhena automatically learns from resolved tickets, detects knowledge gaps, and suggests improvements. You set the policies and content once, and the AI continuously improves itself based on real customer interactions and outcomes. :::

:::card{type="faq" title="Can this actually reduce support costs?"} Yes. Brands using Alhena consistently reduce agent ticket volume by up to 70% in the first month while actually improving CSAT. The AI handles routine inquiries instantly, freeing your human team to focus on complex issues that require empathy and creativity. You're not replacing great support—you're multiplying its impact. :::

:::card{type="faq" title="How is my data protected?"} Data security is foundational to Alhena's architecture. All data is encrypted both in transit and at rest. The platform maintains enterprise-grade compliance including SOC 2 Type II, GDPR, PCI-DSS, ISO 27001, and HIPAA. You get granular data access controls and complete visibility into how your data is used. :::

:::card{type="faq" title="How long does deployment take?"} 48 hours. That's all it takes from your first call to production workflow. Alhena's streamlined onboarding process, pre-built integrations, and automated setup get you live faster than any other enterprise AI platform. :::