DMly - The calm way to run a busy local business

Core Capabilities

DMly connects 7 supported customer communication channels: WhatsApp (powered by the official WhatsApp Business API), Instagram, Messenger, TikTok, Telegram, SMS, and website live chat. All incoming conversations land in a single shared interface for your team.

Multi-channel automation

You can send bulk broadcast messages with delivery, open and click tracking. Build no-code automation flows with custom triggers, keywords, and drip sequences. The AI reply system is trained on your specific business details, and operates 24 hours a day to qualify leads, answer common questions, and route conversations correctly. Local business users report up to 40% more completed appointments after enabling automated AI replies.

Unified team inbox

The shared workspace lets you assign conversations to specific team members, add private notes, and use @mentions to flag teammates. You can hand off an ongoing conversation from bot to human with one tap. Canned replies reduce repeated typing for common customer questions.

Built-in CRM

The conversation-first CRM includes a visual drag-and-drop sales pipeline, a full customer journey timeline that logs every interaction across all connected channels. You can add custom tags, segments and custom fields to each contact, with all bookings, payment records and conversation history stored in one unified profile.

Bookings and payment tools

You can set up individual appointment or class booking systems that send automated customer reminders. A service and product catalog lets customers browse and buy directly inside chat threads. You can generate and send invoices, track payments, and manage credits, all without leaving the active conversation thread.

Reputation management

You can connect your Google Business Profile to DMly, and set up fully automated review requests that trigger immediately after a customer completes an appointment. You can read and reply to Google reviews directly from the DMly inbox, and monitor your public profile rating in real time.

Social comment automation

The platform can automatically reply to new comments on connected Facebook, Instagram and TikTok posts. You can configure comment-to-DM campaigns that send a private follow-up message the moment a customer comments a target keyword. The built-in AI moderation tool hides spam and abusive comments automatically.

Integrations

DMly connects to 6000+ apps through Zapier, plus native integrations for Claude, OpenAI, Google Gemini, DeepSeek, Stripe, PayPal, Razorpay, Paystack, MyFatoorah, Mercado Pago, Shopify, WooCommerce, HubSpot, Mailchimp, Google Calendar, Google Meet, Zoom, Google Sheets, Slack, Twilio, and Plivo. It also offers a REST API and webhooks for custom developer workflows.

Target Audience

DMly is built exclusively for local small businesses including salons, dental clinics, fitness studios, gyms, and other service-based teams that rely on direct customer messaging to operate. No technical skills are required to set up or run automations, and most businesses finish full setup and go live on the same day. The service offers a 7-day free trial with no credit card required to start.